24-hour notice is required to cancel or reschedule an appointment. If you cancel an appointment with less than 24 hours’ notice or fail to show up, you will be charged an $85 fee. Insurance does not cover this fee and cannot be used for it, as it is not a medical expense.
A canceled appointment hurts you, your therapist and another client who could have used your time slot. Therapy sessions are scheduled in advance and are a time slot reserved exclusively for you. When you cancel without adequate notice, we cannot fill this time slot by offering it to another client. Without a cancellation fee policy, your therapist will lose money and struggle to maintain a business.
Our cancellation policy is not a penalty or a punishment. Most clients understand this. If you are in counseling long enough, at some point something may come up in your schedule resulting in you missing an appointment. We know that’s life so we give each client 1 missed appointment at no charge as a Freebie. After that we are firm at charging for missed or cancellations outside of 24 hour notice. If you can't make it in-person we offer the option of telehealth sessions via phone or video.
You can cancel your appointment by texting 720-508-9023 or emailing email@example.com